iKey FAQ

1. Can I use iKey under Window XP or Apple iOS?

Kingmax iKey currently only supports Windows 7/8.1/10 O/S.

2. Why can I use the iKey log in function, not App application?

If you are using Win7 and Win8 you would need to download the App software in Kingmax Website.

Go to Support----download center----Software

 http://www.kingmax.com/en-global/productdownload/downloadcenter/Index/driver/0/page1

 3. When using the web encryption function, why didn’t the dialogue “do you need to save password” pop up?

For IE Users: Make sure you choose “enable” when the IE browser launched first time after installation. The below dialogue will pop up.

 For Chrome Users: If you have Chrome installed, the following Smart-IDWebautoLogin program should be installing.  Please install and enable the addon program.

4. Why isn’t the file encrypted automatically after I decrypted it?

After the file is decrypted, you will need to encrypt the file again manually.

5. Why can’t I use iKey webpage encryption after using Chrome's “password memory” function?

Because it will conflict, please be sure to use iKey web-based encryption

6. Why can’t I log into the computer using iKey?

Please make sure you have completed the following steps, and turn on the biometric function. 

Please follow the below procedures according to your Windows version.

Win 7/8.1 Users:

• Go to Control Panel   
• Select the Biometric Device  
• Change the Biometric Setting    
• Select the Biometric Device to allow the users to log in

For Win10 Hello Users:

• Go to Setting
• Windows Hello Account
• Windows Hello to create a new Fingerprint
• Windows Hello welcome – click START
• Key in the PIN number (the same PIN as you log into your computer)

To log into the computer

• Insert the iKey into USB hub
• Click on Switch Users
• Fingerprint Login
• You will need to key in the PIN number (the same PIN as you log into Computer)
• If you want to test you need to log out and then scan your finger to log in.

Atten: If you still cannot log into the computer using the fingerprint, please be sure your APP is the updated version. If the APP is the old version you will need to update.

 7. When I automatically update the driver software, why some of the features can not be used?

Windows 10 to synchronize updates App.

Win 7 & 8.1 need to manually update the App. If you encounter this problem, please download the latest App from Kingmax website manually.

 8. Why can’t I install the app?

Please confirm whether you had turned on the anti-virus software. If so, please turn off and wait until the installation is successful.

 9. Why does my notebook has no problem, but I can not use in the desktop?

Sometimes because the old computer power supply is too dirty, causing noise too large, so it can not be used.

When you encounter this situation, it is recommended that you switch to the USB port of the PC or use another new power supply.

 10.  When initial fingerprint password is set why can’t I proceed to next step?

Microsoft has set administrative privileges. iKey Fingerprint reader in the highest Administrator or the lowest user permissions can not be used, You will need to add a new account under Administrator in order to fix this problem.